Frequently Asked Questions
What is your minimum order value?
To be able to deliver in Sydney CBD the minimum order value is $150 plus Gst. There is $10 standard delivery fee in Sydney CBD.
What is your delivery Timing?
We deliver from Monday to Friday between 7:30am to 3:30 pm. For Saturday we deliver from 8am to 4pm. Minimum order for Saturday is $500+gst.
Do you provide the corporate account?
Yes, we do provide the corporate account to our eligible customer. If you are placing more then 4 order a month we can set up your corporate account. Please email us [email protected] to find out more.
What is your Lead time for ordering?
All order for next day delivery must be placed before 3pm. For Monday order delivery the cutoff time is Saturday 3pm.
Certain item may require 48hrs of notice period. if you need a last minute ordering call us @ 02 9326 2365. We will do our best to assist you.
What is your Payment option?
All of the orders are pre-paid and payment can be made from credit card, Bank transfer or through pay pal. If you have corporate account with us, All account must be paid within 7 days or made the agreement before for different payment option.
Credit card payments do attract a merchant fee based on the credit card used.
What If I have to Cancel my Order or Event?
- Order under $500 cancelled 3 business days or more prior to the event will not be charged and you may be eligible for full refund.
- Order under $500 cancelled 2 business days prior to the event will be charged 25% Cancellation fees.
- Order under $500 cancelled 1 business days prior to the event will be charged 50% of cancellation fees.
- Order under $500 cancelled on the event day will be charged 100% of cancellation fees.
- Order over $500 cancelled 5 business days or more prior to the event will not be charged and you may be eligible for full refund.
- Order over $500 cancelled 3 business days prior to the event will be charged 50% Cancellation fees.
- Order over $500 cancelled 2 business days prior to the event will be charged 100% of cancellation fees.
For Events Such as Easter, Melbourne cup, Christmas buffets or Any other larger events We may require earlier cancellations if there is any.
Do you provide the Heat Bag for The Hot Food?
Hot Food will be delivered in the heat bags, if you need to keep the heat bags for your event please organise it earlier. Any Lost item will be charged to your invoice as a replacement for the item.
Do you cater for all the dietary requirements?
Yes, Normally we cater for all the dietary requirements from gluten free, Halal, Dairy free, celiac, Nut free to name a few. However our kitchen is not a gluten or nut free and our chefs work with gluten and nuts. Which may can cause traces of nuts and gluten. If you or your client have very serious life threatening allergies we recommend that they cater their own meal.
There are heaps of reasons to choose us when you need office catering:
So why choose Catering Zone?
