Terms of Use
CATERING ZONE TERMS AND CONDITIONS
Definitions
‘Catering Zone refers to The Trustee for ‘Catering Zone Pty Ltd, ABN 88629717737. ‘The Client’ refers to the customer booking any catering services with Catering Zone. ‘We, ours, us, etc.’ means Catering Zone. ‘You, yours, etc.’ means The Client.
These Terms and Conditions may be amended by us at any time by updating them on our website. You should review these Terms and Conditions each time you access our website. By continuing to use and access our website you agree to be bound by the amended Terms and Conditions.
Staff Costs
Catering Zone Catering function staff are available for booking for a minimum of four hours, as per industry standard. Current rates are available for viewing, please contact [email protected] Public holiday rates apply to respective dates; these will be quoted upon enquiry only. Bookings including staff must be confirmed 7 days prior to the date of the event.
Equipment
Catering Zone can arrange any extra equipment you require for your event. Hire of equipment included is itemised in the quote, and includes a delivery and pick up charge. Any damage to or loss of hire equipment caused by the client, client’s guests, venues or venues employees will be charged to the client and invoiced after the event.
Prices
All prices quoted are exclusive of GST unless otherwise stated. Prices are subject to change.
Deposit and Payments
Payment is required prior to or on delivery unless authorized in advance. We accept payment by most credit cards, including Mastercard, AMEX and Visa (2% credit card surcharge applies). Our bank account details are located on each invoice for payment by direct transfer.
All quotes are subject to availability at the time of booking and full payment is required to secure the catering. No event is considered confirmed until full payment has been received.
Dietary Requirements
Catering Zone staff and suppliers prepare all food in accordance with the Food Standards set by Food Standards Australia and are fully Food Safe Accredited.
Catering Zone kitchen and equipment used within may contain traces of nuts, egg, dairy, gluten, and other known allergens. Although all care is taken by Catering Zone to ensure these items are contained, we cannot guarantee that all dietary requirements will be met. Whilst we understand the serious implications of reactions to allergens and will endeavor not to cross contaminate your food, Catering Zone will not accept responsibility or liability for an adverse reaction to our any of our food by any guest. Please inform any of your guests who have serious food allergies that if they are concerned that they will be able to bring their own allergen-free food in some circumstances. Please check with your booking representative upon booking and they will inform the function staff of this arrangement.
Cancellations
Catering that are canceled less than 48 hours prior to the event for any reason, including weather or any other circumstances will incur a fee of 100% of the final invoice. Delivery only bookings that are canceled with less than 48 hours notice may incur up to 100% fee, depending on the notice given.
Quality Control
Catering Zone does not part cater any event, including the serving of cakes, desserts, BYO food of any nature without prior consent. This practice contravenes our Food Safety program. Please mention to your Catering Zone booking representative during the initial quote stages if you plan to supply any foods from home or relative or registered food business. Images on our website and marketing material are styled for presentation purposes, and may not be indicative of the presentation of particular items ordered by the Client. Menus are subject to change according to seasonal and supplier availability. We do endeavour to alert clients to any changes, however, this is not always possible and in some instances some products may be substituted for similar quality ingredients.
Ordering cut off times
All orders must be received by 3 pm, for next day delivery.
Corporate delivery only orders can be placed up to 24 hours prior to the time that the delivery is required, Monday to Friday. For example, an order required for delivery Wednesday 12 midday must be ordered and confirmed by Catering Zone by Tuesday 12 midday. Orders for delivery Monday must be placed by the corresponding time on the Friday prior. For example, an order required on Monday at 8am must be ordered and confirmed by Catering Zone by 8am on the Friday prior. Orders including rice paper rolls and duck crepes require 48 hours notice. Staffed functions require 1 weeks notice in order to book staff and any other equipment required.
Responsible Service of Alcohol
In accordance with the Liquor Licensing Act, Catering Zone staff reserve the right to refuse to serve alcohol to guests under the age of 18 and guests who are intoxicated.
If a Temporary Liquor Licence application is required, fees will be directly charged to the Client whether the application is successful or not.
In certain situations including functions held in public areas such as Parks and Gardens council regulations will require the alcohol service area to be fenced off from the general public. In this instance, the cost of said fencing will be charged directly to the client, including the delivery and set up charges associated with it.
Deliveries
Delivery is available 6 days a week between 8 am and 4 pm on a weekday and between 9 am and 4 pm midday on Saturday, we are closed on Sundays. A delivery fee applies based on location and the day of the delivery. Current delivery charges are available by contact [email protected] Delivery fees to locations further than 20 kilometers from the Catering Zone kitchen in Double Bay are discretionary. When preferred delivery time is unavailable Catering Zone will ensure the delivery is made prior to the agreed time.
Please ensure delivery access is always available to your location. If a mobile phone number is provided for contact, please ensure that the mobile phone is switched on. If access is not available at the agreed time of delivery, the driver may have to return at a later time resulting in an additional delivery fee, or the delivery may be canceled at the discretion of Catering Zone. Payment of the invoice will still be required.
Copyright
The contents of this website are copyright. You may access and/or display these pages on a computer or monitor as well as print out and copy for your personal use any whole page or pages in this website. All other use, copying or reproduction of any part of this website is prohibited except as permitted under the Copyright Act 1968. Without limiting the foregoing, no part of this website may be reproduced on any other Internet site.
